Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. or . Liverpool Lime Street is currently closed to the public due to a security threat. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. You receive the enhanced rate of mobility component of the Personal Independence Payment. You can call our Customer Service Contact Centre on 0151 330 1004. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. Apple or Android); receipts will be available via your provider on your handset only. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. You have the option to print or download this for your records. you receive the enhanced rate of the mobility component of the Personal Independence Payment; Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. The discount is allocated to your T-FLOW account. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. You must carry your personal identity pass and be travelling in your nominated vehicle. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Pay and Get FASTag at door step. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. The tunnels debt was paid off long ago, why are we still paying tolls? Do I need to attend court? Receipts are available for viewing and downloading up to 6 months after your journey. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Please use the AUTO lanes to pay with the correct change or by contactless. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Type all necessary information in the necessary fillable areas. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. You can access your account and statement information. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. This agreement is between you and Merseytravel. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. You can cancel your T-FLOW account at any time . Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Do I have to be in the vehicle to use the concession? If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. The concession can only be used in the vehicle you nominated on your application form. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. You may find the answer or help you need there. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. No trains are running from the station. You can cancel your T-FLOW account at any time . If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. Get In Touch webform and complete the Fix It / Report It option. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. However, we may close one of the Tunnels, usually at night, to carry out maintenance. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. If your vehicle is returned, you must notify us immediately either online or by phone. All applicants must have a disability that is considered permanent, longer than 12 months. You have the option to print or download this for your records. You can find out more information online about our Local 60+ concessionary travel pass. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. T-FLOW is available for all vehicle classes and removes the need for cash. Minimum charge one hour. We will refund any payments you have made to your Account. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. For full details on how we manage your personal data please refer to our. We will need to see proof of your address. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If you have not told us that you have changed your vehicle you will have to pay the full toll. The repair team will get to work and get the damage fixed as soon as they can. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? They are all up to date and will always work for logging in securely on our website! You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. You can purchase tickets, update your details and manage your MetroSmart account online. Where possible, we will include a message on the phone lines to inform you of these changes. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Rail. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. We aim to have normal service resumed as swiftly as possible. To request a receipt, please have your card payment details available and click here. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. What is the maximum gross vehicle weight permitted in either of the tunnels? If you do not live in these local authorities you will receive 40 free journeys every year. I have registered my plate on line and it wont read. You hold a Disabled Persons (Blue) Parking badge Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. No trains are running from the station. All planned closures are advertised on our website and you will still be able to use the other tunnel. You can find out more information about the DVLA standards online here. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. Share Vehicle Details. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. The refund button will be made available to you again once the funds have successfully cleared. You can apply for free travel through the Mersey Tunnels if: The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. Get in Touch Before. We are sorry for any inconvenience caused. A new, improved website for Mersey . Your phone company may add its own access charge, but they will tell you about this. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. No trains are running from the station. You can check how much you spend and keep track of the journeys you have made via our online account management system. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. One of the benefits of T-FLOW is that you can manage your account online. You receive the mobility supplement of a war pension. No trains are running from the station. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Merseytravel is not in a position to advise whether or not you should attend court. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. For a renewal, please complete the renewal form below. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. You can find out more information online about our ENCT Disabled concessionary travel pass. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. The tour will take approx two hours. The tag has a validity of 5 years and after purchasing . The easiest way to apply for Merseylink membership is online here. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Please use. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. No discounts will be given on cash or card payments. Minimum charge one hour. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. Before using our Get in Touch option, check out our frequently asked questions below. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. What happens if I change my vehicle or it is stolen? Our telephone number is 0151 330 1004. No trains are running from the station. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. Please note - we cannot replace lost or stolen passes via email. Merseytravel is committed to processing your personal information in a clear and transparent way. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. You may appeal within one month of the date of your decision outcome. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. Our tolls, Fees and Charges for details the public due to a change address...: Merseytravel, PO Box 1976, liverpool, L69 3HN personal data please refer our! 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