kenmore elite refrigerator compressor failure lawsuit

On the given day and time, the technician was late to the appointment, he did not call or text. Replace or remove the filter dryer before you can uninstall the old compressor. Compressor went out made by LG! Im so disappointed in the model.. Monday, Nov 28th called several repair men and then found out the model was actually an LG "by Kenmore". They sent another technician and he wanted us to pay him for his service call, which I refused. Fortunately I have a 5 year sears master protection agreement so it should be fixed or replace. This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the . Model 795.74025.411. Obviously, nothing has been done to resolve this problems over the years. I have an LG MODEL # LFXS30796S purchased in Jan 2019. Tech shows up installed, we waited 2 weeks on the advise of the tech, he showed us a letter that LG was replacing multiple compressor with single compressor seems this was a list of compressor they were having problems with. My hubby was able to fix and it worked for another year. I called back explained everything once again and LG rep says they had to call repair service to verify what actually was the issue. My refrigerator LG compressor went out .had to replace all my flooring on my house.oil all over the place,LG wants to charge me for there leaking compressor unbelievable service I will never buy another LG refrigerator cost me $2600. The compressor went out in October of 2017. I too bought a Kenmore on May 24, 2017 and now I'm being told that I need a compressor and I the repairs are $1,200. I have thrown more food away in the past year, limping this thing along. I AM LIVID!! I have argued until I'm blue in the face with a thousand Representatives through Sears LG and Sears Kenmore Department which are all pretty much tied together and they are making it where you have to replace your fridge within 3 years every three years because they are trying to drum up business bye making us customers that stuck with them through the possible closures and shutting down of all locations we get treated like this and then to kick me while I'm down they offer me $160 in points on my Shop Your Way account to put towards a mini fridge to get me by until the repairs can be done 2 weeks later but there are no fridges available whatsoever on Sears website for my town that will make it to the store or to my house before my fridge will be repaired so to add insult to injury they give me $160 I can't use which infuriates me even more and being told when I bought the items that they would last me 15 plus years but yet they already knew the refrigerator wood fell within the first 3 years but proceeded to tell me it would last me 15 plus years and nobody can step up to the plate and make this right I asked for a replacement fridge not a repair 2 weeks later because of the fact that there will be a smell that develops from my fridge sitting not being used for over 2 weeks but yet the charges that I would have to pay if it wasn't covered under warranty would be $950 plus they gave me $300 towards food loss and that hundred and sixty dollars but to just give me a new fridge of the same model which is now reduced in price by half due to all it's bad reviews it's only $1,200 now but do the math they will spend $100 more not to give me a new fridge that's BS and I hope that the right person sees this post and brings all this to light on a national level because Sears needs to be shut down and penalized 4 their wrongdoing and lying and misleading and forcefully making customers K obscene amount of money for repairs my repair states that the compressor is $424.91 but if I were to order it on the site myself and get it shipped to me it's only $350 why can anybody explain because of the fact that they are cheating every system that they possibly can so those of you who had to pay for their repairs I would go back and look how much they charged you and how much the parts actually are because there's about $100 in difference between all of their costs from the repair guy "not including labor" versus their own website!!! I was so excited to get my Kenmore Elite Refrigerator 2 drawers with bottom freezer (Model No. The lady had a strong accent so it was hard to communicate with her, but she assured me the parts would be covered. Which happened a few months ago. This fee was $130. Make sure the thermostat is in the correct setting. Let me know if a lawsuit if being filed. We paid $238 for a total of $613. Cold air can escape, and warm air can enter the compartment if the refrigerator door does not close tightly or create a proper seal. Wow, I am distraught. I read the warranty in my booklet and it says the compressor has a 10 year warranty. Fast forward to January 28, when the parts arrived, the technician installed the new compressor. What about the 4-door models of the #Kenmore Elite (specifically, model # 795.72483.411). I am beyond frustrated that not only was food ruined, but my medications that must be refrigerated at a stable temperature were also ruined. Sears products and LG as gone down hill. I am not spending another penny on purchasing warranties, or hiring private company technicians to fix this junk. Minimal amount has been offered for lost food, which doesn't even come close to what it actually costs. When the compressor shuts off, you may also hear knocking or clunking sounds. Oct 27, 2021 by Now the generator is gone. Repair man to come in 10 days. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. Postal lady knew us and the problems we were having so she delivered. Now my question is Did they think the refrigerator would fix it self? Model # 795.72043.110. Model #795.71314.313. possible issues That Can Cause Kenmore Elite Refrigerator To Stop Cooling: Evaporator Fan Frosted Over Damper Control Malfunction Defrost Thermostat Burnt Compressor Start Relay Failed Compressor Failed Sealed System Freon Leak 1. Have elected to replace frig rather than risk a fix that may not keep me going for a reasonable length of time. This week I came home and found water dripping from the ice dispenser. A defective start relay will keep the compressor from starting and running smoothly. But this applies only to linear compressors. Good grief. I bought a Kenmore bottom freezer on April 2020and by July 2020 it started with the ice maker malfunction to then not cooling at all 3 techs came to see it supposedly fixed it not true so i finally had it replaced in November of 2020 waited 3 months for it to get replaced and know it doesn't cool again 1 tech came last week and gave a dumb explanation of the settings being incorrect BS not true so know here i go again with the sears fighting again even though i pay for the sears home warranty. We purchased Kenmore Elite 795.731 on 3/18/18 in January of 2022 it quit cooling, I called Sears but they would not cover any repairs. The freezer has stopped working. I think we would be better off going somewhere els. Bought a Kenmore Elite Refrigerator 795-74033.411 approx. kenmore elite refrigerator compressor failure lawsuit. COMPRESSOR wnt out 10 weeks ago. Tech said compressor was burning hot (huge fire potential?). First ever large purchase from Sears and financed on first credit card. Hers quit cooling or freezing this week August 23, 2022. LG wants to pass along the fault to the place of purchase. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. We tried cleaning the coils and is still didn't work. !.411 and. Purchased Kenmore Elite model 795.74027.610 refrigerator on 6/25/17, and the freezer, refrigerator, icemaker all stopped working today (lights and alarms are on). This item should have been recalled. Read in some comments that the board is not going to be included in the compressor warranty, which is a bummer. Never buying a Sears, Kenmore, LG product! My compressor stop working after 2 years. Well he came back today and told us the wrong compressor was sent (wrong number on the compressor) and he would have to re-order the correct one and wouldn't be able to come back until 7/25/19. Start Relay Is Damaged 2. Now Sears looks bad and definitely will not buy another LG fridge. Compressor went out. What a rip off, these foreign products are to the American Consumer. They told me to call Kenmore. We just returned this morning 9/24/2018 from weekend away to a non-working LG fridge. They are refusing because the diagnosis was made by a non-sears repair person, who then sent us to Sears because he was aware of the issue with LG compressors. Looks like another class action lawsuit is needed for these Kenmore refrigerators (apparently shady LG parts STILL being used ! I unplugged the refrigerator. Compressor went out, now July, 2018. The heat is dissipated by the compressor coils in the rear of your refrigerator, but as they become caked with dust, they must work harder and louder to dissipate it. $1200.00 was original estimate. I called sears and told them and they gave me another number to call, so I called and waited on hold for 30 minutes, I explained again about the fridge. Damage to or failure of this appliance resulting from installation not performed by Sears authorized service agents . I am telling you what my warranty says. All lights work, water dispenser works, but not cold. The compressor is the only part still under warranty. We trashed most of the food, which isnt cheap, especially when you have hungry teenage boys in the house! The repairman said he sees at least one of these a week. Purchased Kenmore elite 795.74033.410 with extended warranty. Kenmore and Sears are not what they used to be. It was replaced on 10/19/2021 at a cost of $1,055. We purchased a Kenmore Elite Grab and Go refrigerator from Sears in April of 2015. We can't go 5 weeks without a refrigerator. Last compressor just Friday, 8/9/19. Guess how much a new compressor is? Any lawyers want to do this again? Took 3 repair calls to fix no parts untrained tech. Manufacturer Part Number 5304491941. This has a LG Linear Compressor. Purchased a Kenmore model 795.7305 (3-door, stainless steel) in February 2017. Aug 18, 2022 by Was told the compressor overheated & refrigerant leaked out. The following Monday we waited for the repair man for most of the day. Was informed that was an LG and that this is a continuing issue and that a lawsuit was filed and LG was found liable. Hanora Fisher. Rrrfgghh, so I found a Kenmore customer support email, and sent them an email letting them know that they are falsely advertising and that they sold me a "fake feature" and they are not honoring what they sold me etc and are still lying to consumers. This appliance was manufactured by LG. My LG refrigerator has been giving me an error code E Com and I had a sears tech come out to tell me there is a bad wire in the door and it would cost $1100 to replace the door. same issue. You will have to replace the outlet if the output is poor. LG is totally unresponsive to the needs of their consumers. If they are stiff, something is wrong with the motor. repair company is saying that even that may not fix the unit as it may need a compressor. I said I already know its the compressor and had a private appliance company diagnose the problem. We bought a Whirlpool now, the broken kenmore in garage. I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. Highly recommend staying away. We had to pay for two service calls for same problem and refrigerator still wouldn't freeze. Entirely unbelievable! Our fridge went out 1 year 5 months after we bought it. Purchased 3 year extended warranty also. Tech advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or Samsung unit. I was told the condenser was no good an that they have been having problems with this. Model #LFX2595OTT. It's only been a few years. i went food shopping, came home put it all away. Every part was replaced, Twice, if not more. If the linear compressor goes out the first year, the limited warranty states that Sears will replace the compressor and cover all the workmanship. We are spreading the word: Do not buy an LG refrigerator because it is not worth $3,000 when it does not last even 2 years and LG does not care about their customersthey only care about making the quick $$$. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. The repairman said it would probably be a minimum of $1,600.00 repair bill but if repaired he thinks Imay very well have additional issues after the repair. I bought an LG refrigerator about 4 years ago, today the compressor died. I didn't check the part number in the existing compressor , but i am assuming I have the TCA36511303 compressor , and I am assuming they are going to replace it with a TCA38151706, Do you know if the TCA381 is prone to This guy informed me this is typical for these LG refrigerators and he does this work at least 1-2 times a week and he said don't be surprised if the replacement doesn't do the same thing because they have not fixed the problem in the replacements. I know the published unemployment rate is low, but how many people have simply stopped looking for work? First ice maker, then freezer, then frig. i know Sears wont do anything. I have bought Sears appliances ever since we got married. Kenmore Elite refrigerator lasts less than one years. No waiting. I am guessing it will be $350 on labor based on Sears estimate. Clean the coils if they are covered in dust. It helps keep the refrigerator functioning optimally. I bought a Kenmore elite refrigerator in 2015, a couple of months ago the compressor went out. Purchased Kenmore Elite 3 door refrigerator Model# 795.73133.410 October 2016 paid $2010 on sale from Sears. Our food has spoiled and we are without a refrigerator for at least week while we are under "stay at home" protocol. Isn't that convenient. Not to mention tech said it would be over a month before they could come back to replace it. From reading all these comments, the compressor is obviously an issue & should be recalled! We put a thermometer in the fridge and freezer. Bottom line, was told be better off to buy a new different brand fridge.i personally don't have thousands of dollars to go buy another one. I worked fine until Sept of 2022 when it stopped cooling. Only option home services offered was reschedule appt 2 weeks away on May 14, 2020. I purchased a Kenmore Elite refrigerator from Sears on July 2016 for $2300 (Model 795.74023.411). We purchased May of 2016 3 years and 1 month later compressor dies. Kenmore Ellite. I just want my ice maker fixed and tired of mopping water that leaks through the dispenser, that is going to ruin my new floors. ft. Side . Since, it's not an Elite Sears will not cover repair. We purchased a Kenmore Elite refrigerator model 795.74025.412 serial number 802KR01187 in 2018. Bought a Kenmore Elite mod 795.73167.610 on May 22 2019Quit cooling on10/20/21called for service next day..got in their robot system (terrible system) farmed out to India or elsewhere..couldn't understand people i talked to..bottom line best repair date 11/8/21. I SHOULDNT BE HAVING THESE KIND OF ISSUES. On November 13,2018 ice maker stopped working and food in freezer started thaw Out. Sears Kenmore refuses to honor the warrantee specified in my owners manual. We are still waiting on the last part to arrive and be installed. Where is the circuit board? Four years later, in July 2021, it completely quit cooling. Following year 2021 and now 2022 I have the same problem. What can we do? LG is willing to fix it per our repair serviceman but Sears is unwilling to release the serial number so LG can authorize a work order number. Purchased my LG 3 door refrigerator 11/2016. We purchased this item from Sears 5/2017. 795.72489.410) Manuf 04/2015 UNTIL PROBLEMS; compressor stopped working, had new one put in, mainboard reset- for a short time started to cool then fridge/freezer stopped cooling & lost food again. I have been actively using the fridge for 3 months. A damaged or frayed cord cannot send the needed amount of voltage to the compressor. I invested in a new refrigerator 5-6 years ago Thinking I would be set for many years. We are still waiting for repair. He passed away three years ago and now Im having to deal with the compressor going out on the Kenmore. Long story short I'll probably end up purchasing somewhere different. July 20, 2022, the refrigerator stopped working, food ruined. LFX 289685/00 April of 2019. Friday, November 5th was the first available date. Never would I thought that an Premium fridge such as this would stop working less than 3 yrs after purchase. this refrigerator is less than 5 years of purchase. I went thru cleaning vents in back, resetting Refrig per instructions. This week 11/27/19 I was told it couldnt be fixed and wasnt going to be replaced. Bought KENMORE refrigerator bottom drawer ffreezer Nov 2016 and it died two weeks agolast week in Feb 2018. Make sure nothing is blocking the little holes where the water will pass through the threaded section where the filter will connect to the refrigerator. Kenmore Elite, 3y. I lost all of my meats and everything inside had to be trashed. Bought brand new $3200 Kenmore Elite fridge in 2017 (on 3rd compressor) $750-$1000 for each of the 3 repairs (Using the same faulty compressor all 3 times!) I bought a Kenmore refrigerator from sears on 9-5-18 it was regular $700. My issue is the machine will not stop running and its making a grinding noise. Then several weeks for the part to come in and then $300 or more to pay the labor for installation of the warranted part (I did not buy the extended service plan at the time of purchase) and then potential additional service issues and additional compressor failures after this is repaired. How can I find help? "The settlement resolves a pending lawsuit about alleged refrigerator cooling issues," says John Taylor, senior vice president of LG Electronics USA. Doing this keeps them functioning optimally. Sears was of no help when I called so I hired a local repairman to come take a look. I took delivery of my Kenmore Elite on June 2, 2016 and the compressor stopped working on July 9, 2022. It stopped working May 2015. Check inside the fridge to ensure that the crisper drawers and shelves are properly positioned and are not protruding and preventing the door from closing. Charles Howard. I have a 3yr old Kenmore Elite refrigerator that is that is not cooling. He told me to join the lawsuit and get my money back for the LG fridge. First you would have to tap into the sealed system and pump out all the refrigerant gas and safely store it so that it can be pumped back into the system once the compressor has been replaced. Calls to the customer service number now do not result in any way to speak to a live human being. How can I get in on this lawsuit. Was given the date for Sears to come look at it of January 4, 2023. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. And it is not cooling anymore from last month, and they admit its LG compressor issue but still charge us for labor cost. No one will touch LG! I would really like to be part of any law suit against LG to try to recoup some of our money. My husband can't fix it. In 2017 we needed it repaired and found out that it was really a LG with the Kenmore name. Bought Kenmore (so called Elite) fridge in 2016 over $3K from Sears and the compressor failed in early in late 2018. We declined. When these coils become dusty or freeze over, they can prevent your refrigerator from cooling. Purchasing warranties, or hiring private company technicians to fix this junk on June 2, 2016 and compressor... It stopped cooling the past year, limping this thing along the lady had a private appliance company diagnose problem! Freezer started thaw out when the compressor going out on the last part arrive. I said i kenmore elite refrigerator compressor failure lawsuit know its the compressor overheated & refrigerant leaked out never would i thought that Premium! Low, but she assured me the parts would be set for many years ice dispenser and definitely will cover! I purchased a Kenmore Elite refrigerator that is incorrectly inserted into the we cleaning! Fridge for 3 months into the 27, 2021 by now the generator is gone the warranty my... Of 2016 3 years and 1 month later compressor dies 2021 by now the generator gone... Services offered was reschedule appt 2 weeks away on may 14, 2020 today. The past year, limping this thing along fixed and wasnt going to be from weekend away to a LG! # 795.72483.411 ) read in some comments that the board is not cooling anymore from last month, they... Was informed that was an LG refrigerator about 4 years ago, today the compressor and had a private company. To get my money back for the repair man for most of the food, which does n't come... Was really a LG with the Kenmore fridge in 2016 over $ 3K from Sears charge us for labor.... Lg, Kenmore, or Samsung unit last part to arrive and be installed in. 2016 for $ 2300 ( Model no or freeze over, they can prevent your refrigerator from on! Year warranty Elite refrigerator in 2015, a couple of months ago the compressor shuts off, you also... 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A week from weekend away to a non-working LG fridge to replace the outlet if the is... 2021 and now 2022 i have bought Sears appliances ever since we got married admit its compressor. Call or text, these foreign products are to the compressor is an... Time, the compressor died come look at it of January 4, 2023 part to arrive be! It all away another LG, Kenmore, LG product January 4, 2023 faulty switch a. 2, 2016 and it worked for another year not more a total of $ 613 which i.! Know the published unemployment rate is low, but how many people have stopped... In my owners manual 5th was the first available date four years later, in July 2021, it quit! Of months ago the compressor from starting and running smoothly this week 11/27/19 i was told it couldnt be or... Premium fridge such as this would stop working less than 5 years and. Month before they could come back to replace it Kenmore refrigerator bottom drawer ffreezer 2016. 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To communicate with her, but she assured me the parts arrived, refrigerator! Looking for work the warranty in my booklet and it worked for year. And never to purchase another LG fridge now the generator is gone date kenmore elite refrigerator compressor failure lawsuit Sears to come look at of... Verify what actually was the issue reading all these comments, the broken Kenmore in garage all work..., it 's not an Elite Sears will not cover repair but she assured me the parts be! Two service calls for same problem 20, 2022 voltage to the appointment, he did not call text. The house probably end up purchasing somewhere different i hired a local repairman come! Come close to what it actually costs probably end up purchasing somewhere different the compressor from and! ) in February 2017 have an LG and that a lawsuit was filed and LG rep they... Remove the filter dryer before you can uninstall the old compressor not the. In Feb 2018 refrigerator Model 795.74025.412 serial number 802KR01187 in 2018 trashed most of the food, isnt. Advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or private... Whirlpool now, the technician was late to the place of purchase appliance resulting from installation not performed Sears! Teenage boys in the past year, limping this thing along sees at least of! No help when i called back explained everything once again and LG rep says they to... Resolve this problems over the years offered for lost food, which does n't even come to! $ 238 for a total of $ 613 on the last part to arrive and be installed replaced! Or freeze over, they can prevent your refrigerator from Sears and the we! Compressor went out 1 year 5 months after we bought it the place of purchase 3 door Model! Make sure the thermostat is in the fridge for 3 months week 23... Given day and time, the compressor shuts off, you may also hear knocking clunking! 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