This is very concerning, given all of these organisations are dealing with people who are often in vulnerable circumstances. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. We had a bill from Panthera Finance stating we owed money to Energy Australia. This is likely why theyre calling you, to simply get you to pay a few bucks each week. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. "But in this particular case, not only was no hardship relief offered, but they actually sent the man a letter a couple of weeks later, threatening to take legal action if he was unable to pay the debt in full. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. Youve found The Debt Free Community, Australias #1, You might have heard of personal insolvency as an option before, especially if youre going through difficult times. Instead they sold my "debt" to Panthera Finance. They replied to my initial email within a few days, I provided them a photo of my driver's license and have not heard from them for 3 weeks now. We always aim to provide clients with the most appropriate option to suit their individual needs. Once you've repaid the full amount. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. Panthera boss and part owner Jamie Hough said the investment would help. Theft happens sometimes, so it might be your fault at all. But we can help sort it out so they never call you again! The Forrests owed $9,600 on their credit card when a debt collector "went for the house". "When somebody calls a debt collector with that sort of information, the debt collector should really be working with them to provide some suitable hardship relief, whether that's putting the payments on hold for a certain period of time or agreeing on an affordable payment plan," Johnson says. Fantastic culture with great office perks and incentives. Some debt collection firms are both contingent collectors and debt buyers. the last one. The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. Just prior to the ACCC announcing action against Panthera Finance, the Department of Human Services granted ARL Collect (which is owned by Panthera group) a contract to handle robodebt. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Simply call the Police if this happens. Collections isnt for everyone but staff are supported to achieve their goals. In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. Get the inside story on our investigations into consumer rip-offs and bad business practices. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. ", Read more: So if youre moving house constantly to get away, then they might still find you. This way you can deal with debt collectors like Panthera Finance. CHOICE supports the First Nations people's Uluru Statement from the Heart. Is this debt collection real? The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. In this review, well examine how to deal with Panthera Finance in Australia. There have been many cases of incorrect debts being assigned due to clerical errors, failed procedures or even fraud so finding out how this debt came into existence is incredibly important. "But that isn't adequate.". In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Youll discover how to avoid debt collections in Australia, using this guide and the very effective service that we recommend. I'd say your first plan of attack should be to discuss this with Energy Australia - find out if you really do owe them anything, and the details thereof. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. But the onus is on them to demonstrate that the bill they're chasing is legit not on me to prove it isn't. We look forward to helping you, as we have done for thousands of people across the country. When I contacted the Financial Ombudsman Service (FOS) to complain about Panthera's debt collection practices, they were unable to act until the Energy & Water Ombudsman (EWON) had confirmed the legitimacy of the debt one way or the other. Answer See 1 answer. Currently, the consumer has very little to no power. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. Pty. Did your identity get stolen? As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the firm. With offices in Melbourne and Echuca, ARL supports clients with both commercial and consumer receivables service requirements. I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. Our New Zealand branch is an extension of Panthera Finances services, supporting clients across the Tasman with their credit recovery requirements. We work hard to help everyday Australians to work through the hurdles. Debt collectors including Panthera Finance can only contact you up to 3 times per week or 10 individual times per month for a single debt. Skipadee2 3 yr. ago. I'll skip steps 2 and 3 here, 'cause it ain't your debt. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. Panthera Finance is an Australian debt collection company who specialises in the collection of purchased debts from other businesses. Banks are increasingly looking to sell receivables in an effort to lighten the load on their own balance sheets and release capital, and Panthera is expected to step up its buying following CHAMP's investment. I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. They called my husband at work. These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. "The collection agency called again and again, with me getting less and less civil," he says. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). The deal marks a busy period for CHAMP. The ACCC has instituted proceedings against debt collection agency Panthera Finance Pty Ltd alleging it unduly harassed three consumers over debts they did not owe. We got into a back and forth discussion for about a year. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. Fantastic culture with great office perks and incentives. q During this time, he completedthe Certificate in Financial Planning and alsoholds qualifications with the Chartered Instituteof Insurance. Copyright 2006-2023 OzBargain ABN: 26 144 073 772, Mysterious Outstanding Bill Notification From Panthera Finance, numerous complaints about them on the net. Something is not right here. Panthera Finance Financial Services Toowong, Queensland 1,870 followers Panthera Finance is one of Australia's largest debt buyers and collectors, committed to getting customers out of debt. This way you can deal with debt collectors like Panthera Finance. Debt collectors can contact third parties to gain information regarding your location so they can mail you however this is restricted to twice a year. Tim is a dedicated whole of market, independent mortgage and finance broker and is the businessprincipal of Panthera Finance. Your reward doesn't need to be expensive, it just needs to be . Our 100% FREE quick phone call can help you learn more about this. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R -25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. Youre not allowed to be called more than 3 times per week, or 10 times per month. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. Hi all, I just got a messaged today from Panthera Finance that I owe them over $1k but they mentioned a different name so technically I don't really owe them anything. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. I searched through my emails and computer, I can't find PDFs of my payment slips. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/i-never-thought-i-would-end-up-being-chased-by-debt-collectors/11685450, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Debt collectors are bankrupting Australians, Child abuser superannuation loophole to be closed by federal government, 'Starved' national galleries and museums hopeful of May budget cash lifeline, Ukraine's interior minister among 14 dead after helicopter crashes near kindergarten outside Kyiv, Teenage boys in custody after reports of gun shots in Queensland's Western Downs spark emergency declaration, Passengers heard 'bang' as Qantas flight crossed the Pacific, pilot issued mayday call, Unheralded Aussie steals the show with freakish moment at Australian Open, Thanasi Kokkinakis sets up clash with Andy Murray after marathon delay, Church of England bishops refuse to allow same-sex marriages after years of debate, Days after deadly Yeti Airlines crash, grieving families wait for Nepalese authorities to return the bodies, in breach of the ACCC's debt collection guidelines, ongoing harassment of a care facility resident. Fortunately, the Melbourne-based consumer rights organisation Consumer Action got involved, and Mary was able to settle her debt for about half of what the debt collector had demanded. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. Were the good guys. Why has Panthera been in the news recently? Cons. We dont ask you for money upfront, and were very nice too. Debt collectors are regulated under Australian consumer laws through the Australian Competition & Consumer Comission and AFCA. I was lucky that my bill was less than a thousand, but I would suggest that you do check with Energy Australia. The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. 2022 Panthera Finance LLP. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. Please speak to a qualified financial counselor or financial planner for professional advice specific to your circumstances. In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. They refused to provide me with an email address to file a complaint to their management. Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. Robert Rough. staff are welcoming and inclusive. It is also claimed in the alternative that Panthera breached the Australian Securities and Investment Commission Act by engaging in the same conduct. Those letters, text messages and phone calls can be stopped within days. These organisations tend to focus on how much money is being recovered, not on the methods used to recover it. And three years later, my fight with Energy Australia and with Panthera was finally over. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. "F$H:R!zFQd?r9\A&GrQhE]a4zBgE#H *B=0HIpp0MxJ$D1D, VKYdE"EI2EBGt4MzNr!YK ?%_&#(0J:EAiQ(()WT6U@P+!~mDe!hh/']B/?a0nhF!X8kc&5S6lIa2cKMA!E#dV(kel }}Cq9 Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. Media Team - 1300 138 917, media@accc.gov.au, Debt collector Panthera to pay $500,000 in penalties for undue harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution. Yes, its true. It's harmless scam mail if you don't fall for it. She loves attending concerts and also volunteers at her local hospital radio station as an evening DJ. w(Wg8aFV4K bW@H3=|MmV(@ AZ Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. We invest heavily in compliance, complaints procedures, training and customer experience. To share your thoughts or ask a question, visit the CHOICE Community forum. Bill Chaser is an easy to use, risk-free online automated collections platform, built for business Angela works closely alongside Tim, assisting with more complex transactions and internal regulatory processes. Tim has extensive experience working with high- and ultra-high-net-worth clients. ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. Harassment of consumers about debts is always unacceptable. But major government agencies don't necessarily fall into this category. In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. If youve received a letter in the mail or SMS about some old debt with Panthera Finance, its probably from Optus, Simply Energy, AGL or Energy Australia. Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. ), Media Team - 1300 138 917, media@accc.gov.au, Debt collection company in court over alleged harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution, ACM Group Ltd, to pay $750,000 in penalties, Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties. $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 free barista coffees and office incentives. 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